Program FAQs
- What is the Adobe Discounts Charity Program?
- Microsoft Office 2024 vs. Office 365
- Microsoft eligibility criteria and guidelines
- How to Download and Install Microsoft Office 2024 Products Requested
- What is the AWS Credits Program for Nonprofits?
- Cisco eligibility criteria and guidelines
Adobe
- Adobe Charity (Discounts) Eligibility Criteria and Guidelines
- What is the Adobe Discounts Charity Program?
- Overview of Adobe Admin Console
- How do I change my organisation's Adobe account details?
- When should we expect to receive our Adobe Charity order?
Microsoft 365
Microsoft on-premises software
- Microsoft eligibility criteria and guidelines
- Understanding Microsoft donation limits
- Current Versions of Microsoft Products
- Microsoft Office 2024 vs. Office 365
- How to Download and Install Microsoft Office 2024 Products Requested
Cisco
- Cisco eligibility criteria and guidelines
- How to request a copy of your Cisco licence keys
- How many Cisco products can I request?
- Shipping and Fulfillment
- Cisco Warranty, Support, and Returns
Refurbished Computers
- Refurbished computers eligibility criteria and guidelines
- How many Refurbished computer products can I request?
- Refurbished Computers/Smartphones Cosmetic Grading Definitions
- How soon will we get the Refurbished computer?
- What does the warranty for refurbished machines cover?
Amazon
- Eligibility Guidelines for the Amazon Web Services Program
- What is Amazon Web Services?
- What is the AWS Credits Program for Nonprofits?
- Can I renew the grant after the first year?
- Why do I need an AWS account to request this grant?
Autodesk
- Autodesk eligibility criteria and guidelines
- Which Autodesk products are available through the donation program?
- Can I obtain licences for Autodesk products not offered through Connecting Up?
- Can I obtain donated licences if I purchased an Autodesk product within the past three years?
- How do I know if my computer meets the basic hardware specifications for AutoDesk?
Arctera
Asana
Avast
BitDefender
Box
Calxa
- Calxa eligibility criteria and guidelines
- How many Calxa products can I request?
- How soon will we get the Calxa software?
- Do I need to renew my Calxa licences?
- What should I do if I want to return my Calxa order?
Constant Contact
Dashlane
DELL Technologies
Dropbox
ESET
Fiverr
Foxit
iFax
Little Green Light
MYOB
Norton
OnBoard
OtterAI
QuestionPro
Springly
Tableau
TechSoup Validation Services
- What is a validation token?
- How do I get a validation token?
- What does a validation token look like?
- What do I do once I have a validation token?
- What do I do if I don't see TechSoup Validation Tokens under my account?