When your order is fulfilled, Cisco emails the licence keys only to the email address we have on the order.
If you can't locate that email, you can contact Meraki support to get your keys. You can do this in two different ways.
Option 1 - open a support case from your Meraki dashboard
To submit a case in the dashboard:
Log in to the Meraki Dashboard.
Navigate to "?" > Get help > Still need help? > Submit an email case.
Use the provided fields to explain the question or issue. Please include any relevant details.
Click Submit.
You will receive a confirmation email, and a Support Engineer will get back to you as soon as possible. You can update the case if needed by replying to that email, or visiting the Help > Get help > View full case history page in Dashboard.
Option 2 - contact Meraki support by phone or email
Alternatively, Meraki support can be contacted at:
Meraki enterprise support: +61 2 8607 8968
Meraki Support Email: support@meraki.com
If you are contacting Meraki support by phone or email, you may need to give them your Cisco PO and/or Cisco SO associated with your order. These are provided in the following format:
13 digits long - Cisco PO XXXXXXXXXXXXX
9 digits long - Cisco SO XXXXXXXXX
If you don't have a copy of those, we can touch base with our global partners to see if we can get that information for you.