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  1. Knowledge base - Connecting Up
  2. Ordering, delivery & payments

Ordering, delivery & payments

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  • Payment processing fees
  • Why do we charge administration fees?
  • Can I order products for personal use?
  • Are the administration fees listed on your website inclusive of GST?
  • The product I would like to request is listed as "out of stock". When will it be back in stock?
  • Can I find out what my organisation has already ordered?

Ordering

  • How do I place an order?
  • Do we need to pay for our invoice for our order to be processed?
  • Can I cancel an order that has been placed?
  • Can I order by phone?
  • I want to order from multiple partners, is this possible?

Delivery

  • Are there charges for delivery?
  • Can my shipping address be different to the location of my organisation? Can you ship to a post office box?

Payments

  • How do I pay?
  • My order is pending; can I still pay online?
  • How long can we wait to pay after placing an order?
  • Why PayPal?
  • Can I contact PayPal directly?
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