To qualify for participation, an organisation must:
- Be pre-approved by Connecting Up.
- Total annual revenue must be less than AU$26 million.
- Must predominantly serve the economically disadvantaged.
- Have a legal charity designation.
- If it is a federation, have no more than 20 affiliate organisations.
- Donated product will be distributed under this program to qualifying organisations only, not to individuals.
- Eligible organisations may request one donation of Cisco products per fiscal year (July 1 to June 30) with administrative fees totalling up to $3,000 ex gst.
- This donation is available only to non-profits.
- Affiliates of a national organisation (such as the YMCA) that has more than 20 locations (even if those affiliates are considered separate entities and are not funded by the national organisation) are not eligible for Cisco donations.
- After the Connecting Up request process is complete, the Connecting Up Cisco account management team might request additional information to verify that the organisation matches the Cisco philanthropy guidelines. Cisco reserves the right to deny any donation request at any time. Connecting up will not process payments for denied requests and will return submitted checks to the requesting organisation.
- Cisco requests may not include non-Cisco item requests. Any non-Cisco items must be requested separately so they are not subject to the Cisco processing delay.
To be eligible for a Cisco donation, an organisation must have an annual budget of no more than $26 million and fall within one of the Cisco-approved non-profit categories listed below:
- Direct-service non-profit organisations that primarily serve economically disadvantaged people are eligible to receive Cisco donations. Please make sure that your organisation's primary mission and services correspond to one of the following organisational types:
- Health services: aid to persons with disabilities; patient and family support
- Low-income housing services
- Job training and literacy support: apprentice training; job counselling or assistance; remedial reading and encouragement
The following organisations are not eligible to receive Cisco donations:
- Organisations that provide care and housing for the aged, even if they were previously eligible
- Faith-based organisations. However, organisations whose primary mission is nonreligious might be able to register with an organisation type that is eligible for Cisco donations. See What Connecting Up Offers Faith-Based Organisations for more information.
- Mental health care
- Legislative and political advocacy groups, such as Planned Parenthood organisations
- Youth services organisations other than those listed above for job training and literacy support to underserved populations
- Inner city or community organisations, except for community service organisations
- Radio, television, media, publishing programs, or training
- Foundations, lending, grant-making organisations, or organisations that provide funding or loans
- Schools and scholarships: public schools or school systems; private schools; charter schools; school foundations; booster clubs or other fundraising organisations affiliated with particular schools; colleges; universities; scholarships or stipend programs of any kind
- Charities that offer Cisco Networking Academy training programs — even if they were previously accepted for Cisco grants — and those who instruct Networking Academy curriculum as a single or separate component of their overall mission or services
- Referral services
- Animal care services and facilities
- Scientific research activities
- Sports activities and services
- Day care centres
- Legal aid, credit counselling, and civil rights activities
- Art, cultural, and environmental education organisations
- Rescue and emergency services — fire departments (including volunteer) and ambulance and helicopter services
- Emergency or disaster aid funds
- Hospitals and nursing homes
- Health clinics, rural medical facilities, hospices, blood banks
- Outpatient services
- Any organisation that advocates, supports, or practices discrimination based upon age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background
All Cisco products include five years of Cisco SMARTnet service and support on both hardware and software. Three weeks after your donation has arrived in its entirety, your SMARTnet contract number will be available on the Donation Request History page in your Connecting Up account. After that coverage expires, donation recipients are strongly encouraged to renew their SMARTnet service and support agreement annually, for as long as they own the equipment or until that equipment is declared end of life (EOL) and no longer supported by Cisco.
Requests may be partially fulfilled: Due to the nature of the network design, product availability, and fiscal year schedules, all product donations are subject to change or delay without notice. Cisco reserves the right to substitute functionally equivalent products for any request.
Warranty information for Cisco products can be found at: http://www.cisco.com/en/US/products/prod_warranties_listing.html.