For products that arrive damaged or inoperable, use the Cisco warranty.
For incorrect product shipments, within 20 days of receipt of the items, email cisco@techsoup.org with "CISCO RETURN REQUEST" as the subject line and include the following:
- Your organization name
- Your TechSoup donation confirmation number
- A list of the products you would like to return
- Your reason for returning the products
Our Cisco donation program representative will review your request and get in touch with you to make arrangements for the return.
For other product issues, Cisco generally does not accept returns. However, if you have special circumstances that you would like us to review, send us an email as described above.
To receive a refund on products requested through the Cisco Donation Program, items should be returned within 20 days after delivery is complete for all products in your request.
Meraki Products
If your product arrives damaged or inoperable, contact Cisco Meraki support to troubleshoot the issue. If your issue can't be resolved, Cisco Meraki will arrange for your product to be exchanged.
If you receive the wrong product, within 20 days of receipt of the items, complete the Cisco Meraki RMA form to exchange it for the correct product.
If you are experiencing hardware issues for any licensed product under warranty, please contact Meraki support by logging in to the Meraki Dashboard after creating an account and selecting the Help tab.