Before you update your licences and switch to a different licence type, it's a good idea to confirm where they're coming from so that you can take the appropriate steps. To check, follow these steps:
1. Sign in to your Microsoft 365 global administrator account at admin.microsoft.com.
2. Choose the "Billing->Your Products" menu option from the menu on the left.
3. From your list of licences, click on any of the affected licence subscriptions. The page will be updated with information about your subscription's next renewal date, purchase channel (whether you receive these licences from Microsoft directly or from a provider) and licence quantities. Pay close attention to the "purchase channel" section here.
If your purchase channel is "Commercial direct" or "Direct":
This means your subscription has been ordered from Microsoft directly. You can update it as follows:
1. Sign in to your Microsoft 365 global administrator account at admin.microsoft.com.
2. Choose the "Billing->Purchase Services" option from the menu on the left.
3. This should load a page showing "Nonprofit" licences. Scroll down to view the licence catalogue and filter or search for the licence that you'd like to order. Once you've located the licence, click the "Details" button for that licence in the catalogue.
4. Select your licence quantity, billing terms and proceed through checkout. You will get a confirmation screen when your new licences have been ordered. Proceed with the steps below to assign these new licences to your users.
Assigning your new licences and cancelling your old subscriptions:
1. Within the Microsoft 365 admin centre, choose the "Users->Active Users" option from the menu on the left.
2. Select the circles next to the names of the users that you want to assign licenses to.
3. At the top, select "Manage product licenses".
4. In the "Manage product licenses pane", select "Assign more: Keep the existing licenses and assign more > Next".
5. Under "Licenses", select the box for the license(s) that you want the selected users to have.
You can follow the same process with the "Unassign all" feature to unassign your old licences. You can also manage the assignation of licences via the "Billing" menu and through groups (especially useful if you're handling this for large numbers of users.) Microsoft has excellent reference material on how to do this here.
Once you have assigned your new licences and removed your old subscriptions from any users, you're now ready to cancel them. To do this:
1. Within the Microsoft 365 admin centre, choose the "Billing->Your Products" page.
2. Click on the subscription that you'd like to cancel. When it loads, locate the "Cancel subscription" hyperlink and click it to initiate the cancellation process.
If you are cancelling a donated subscription, this should be all you need to do. If you are cancelling a paid subscription, keep in mind that Microsoft has different cancellation terms depending on your subscription terms. You can read more information on that here.
If your purchase channel is "TSAP Enterprises Limited":
This means your subscription has been ordered from us. You can update it as follows:
1. Log in to Connecting Up with your organisation's Connecting Up account.
2. Log in to TechSoup Cloud Manager (au.cloud.techsoup.org) by clicking "Login" and then "Australia". It should sign you in automatically.
3. Select VIEW PLANS and review the product you are interested in.
4. Once you find the plan that best fits your needs, select ADD TO CART for your chosen plan.
5. You’ll be presented with some options, including choosing monthly or annual payments, giving your subscription a name, updating license quantities, and choosing from available add-ons. Follow the on-screen instructions. Once you’re ready, select PROCEED TO CHECKOUT.
6. You’ll be asked to review your cart and billing information.
7. Complete the checkout process
Once you have ordered your new licences, you'll need to assign your new licences via your Microsoft 365 admin centre.
1. Sign in to your Microsoft 365 global administrator account at admin.microsoft.com and choose the "Users->Active Users" option from the menu on the left.
2. Select the circles next to the names of the users that you want to assign licenses to.
3. At the top, select "Manage product licenses".
4. In the "Manage product licenses pane", select "Assign more: Keep the existing licenses and assign more > Next".
5. Under "Licenses", select the box for the license(s) that you want the selected users to have.
You can follow the same process with the "Unassign all" feature to unassign your old licences. You can also manage the assignation of licences via the "Billing" menu and through groups (especially useful if you're handling this for large numbers of users.) Microsoft has excellent reference material on how to do this here.
Once you have verified your new licences are working, you may submit a cancellation request for your old licences through the TechSoup Cloud Manager.
1. Log in to Connecting Up with your organisation's Connecting Up account.
2. Log in to TechSoup Cloud Manager (au.cloud.techsoup.org) by clicking "Login" and then "Australia". It should sign you in automatically.
3. Click the "Subscriptions" button on the left-hand menu.
4. From the resulting list of subscriptions, click the ellipses and choose the "Cancel subscription" option. That sends us your cancellation request.
Like Microsoft, we can cancel donated licences at any time, but paid licences are subject to specific cancellation windows. If you need help ordering or cancelling your licences, please contact us.
If your purchase channel is different from the above:
This means your subscription has likely been ordered from another provider. Get in touch with them to ensure your licences are changed as you need.