What can I do if I am experiencing difficulties activating my Microsoft licenses or gaining access to the VLSC?

If you are experiencing difficulties with activating your software or if you are unable to access your Microsoft VLSC account, you can:

Visit Microsoft’s own Volume Licencing Guide (https://www.microsoft.com/Licensing/servicecenter/Help/Faq.aspx)

Microsoft have also provided video tutorials (http://www.microsoft.com/licensing/existing-customers/manage-my-agreements.aspx)

If you are unsure of your VLSC Log in details or you are having difficulty accessing the VLSC account, please contact Microsoft’s VLSC Support on 02 8223 9202. Option 1 should provide you with VLSC Support. Microsoft’s Volume Licensing Centre will typically ask for your License Number and Authorisation Number. If you do not have these, contact Connecting Up at customercare@connectingup.org and we can resend these to your registered email address.

Still having difficulties and need those keys urgently?  You can request Microsoft to send your Product Keys in an e-mail. 

You will need to call the Microsoft Activation Centre on 1800 642 008. Please listen to all the prompts, however, you should require option 4 for Open Licence/Volume Licence activation and then option 2 to speak to an operator. Please be ready to quote your License Number and Authorisation numbers, which you can get from Connecting Up.