Connecting Up Help Centre
Frequently searched articles:
- How do I place an order?
- How do I register for the Connecting Up program?
- Do we need to pay for our invoice for our order to be processed?
- How do I change my details?
- Recover your account
- Can I add additional users to my Connecting Up account?
- What is the Adobe Discounts Charity Program?
- Microsoft Office 2024 vs. Office 365
- Microsoft eligibility criteria and guidelines
- How to Download and Install Microsoft Office 2024 Products Requested
- What is the AWS Credits Program for Nonprofits?
- Cisco eligibility criteria and guidelines
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Getting Started
- How do I register for the Connecting Up program?
- Will my organisation qualify for Connecting Up's Donation and Discount Program?
- Are public libraries eligible to receive products?
- My organisation does not have Income Tax Exempt status, but our financial sponsor does. Am I eligible for participation?
- Why do I have to register my organisation to obtain products?
- How can I check if my organisation is registered?
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Account Settings
- How do I change my details?
- Recover your account
- Can I add additional users to my Connecting Up account?
- Can login details be sent to non-registered contact people?
- I'm not receiving emails from Connecting Up. Is there something I can do?
- My organisation is qualified for Connecting Up but I can't order a particular product?
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Ordering, delivery & payments
- Payment processing fees
- Why do we charge administration fees?
- Can I order products for personal use?
- Are the administration fees listed on your website inclusive of GST?
- The product I would like to request is listed as "out of stock". When will it be back in stock?
- Can I find out what my organisation has already ordered?
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Program FAQs
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E-Learning
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Services
- Does Connecting Up provide digital consulting services?
- Does Connecting Up offer managed IT services?
- What Microsoft services does Connecting Up provide?
- Is there a cost to a Microsoft 365 licensing consult?
- How do I join my scheduled Microsoft 365 licensing consult?
- Can I re-book my scheduled Microsoft 365 licensing consult?