Cisco products include five years of Cisco SMARTnet service and support. After that coverage expires, donation recipients are strongly encouraged to renew their SMARTnet service and support agreement annually (at their own expense) for as long as they own the equipment or until that equipment is declared end-of-life (EOL) and no longer supported by Cisco.
Cisco SMARTnet support is free of charge and includes access to the Cisco Technical Assistance Centre (TAC) 24 hours a day, 7 days a week.
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