Order return guidelines
When your shipment arrives, before opening the manufacturer packaging, please examine the contents of the box to make sure your order has been fulfilled correctly. If you have any questions about the items in your shipment, or if there is a problem with your order, please contact us at [email protected]
•If you have received a product you did not order, we will gladly pay the return shipping cost and send the correct item(s), providing the product is still in its sealed manufacturer's packaging.
•If an item is damaged, or you believe it to be defective, we will work with you to determine the nature of the problem.
•If you wish to return one or more items for any other reason, you may do so, but items should be returned in their original condition with the manufacturer's packaging intact.
Some partners do not allow downloadable products to be returned. Please read the return guidelines on our individual partner pages to see if return is possible on a downloadable product. If you are able and wish to return a downloaded product, please contact [email protected]
Refurbished PC's and laptops
Microsoft Software Donation Program Returns
If you want to return or exchange the Microsoft donated products you've received, you will need to return all Microsoft products in the request and place a new request for the Microsoft items you want.
Since all Microsoft products are download-only, returns will be accepted only if none of the software has been installed and if you received the product no more than 60 days previously.
If you want to return or exchange your Microsoft software product, please contact Connecting Up Customer Service.
The donation limits on your account will normally be reset within eight business days after a return is complete.
Note that products available through the Get Genuine Windows Agreement for Small and Medium Organisations have different policies than products available through the standard Microsoft Donation Program. Read more about Get Genuine products.
Cisco Donation Program Returns
If you wish to return a Cisco product for any reason, please email [email protected] with "CISCO RETURN REQUEST" as the subject line. Please be sure to include the following:
•Your organisation name
•Your order number
•A list of the products you plan to return
Cisco reserves the right to allow or disallow any order return request at their discretion.
Our Cisco Program representative will review your request, and get in touch with you to make arrangements for the return.
IMPORTANT: To receive a refund or exchange products ordered through the Cisco Donation Program, items should be returned within 30 days of delivery.
If you have any questions about our Refunds & Returns Policy, we would be happy to assist you. Please email [email protected]